Effective Date: June 25, 2024
Welcome to Jumuah Dates by Ace Traders. We are committed to providing you with high-quality dates and ensuring your satisfaction. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. Please read this policy carefully. If you have any questions, feel free to contact us.
1. Eligibility for Returns
1.1 Condition of Products: Products must be returned in their original packaging, unopened, and in the same condition in which they were received.
1.2 Timeframe: You have 5 calendar days from the date of delivery to initiate a return.
1.3 Proof of Purchase: A receipt or proof of purchase is required to complete your return.
2. Non-Returnable Items
2.1 Certain items are not eligible for return, including:
- Perishable goods that have been opened.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Customized items
3. Initiating a Return
3.1 Contact Us: To initiate a return, please contact our customer support team at atacetraders@gmail.com with your order number and reason for return.
3.2 Return Authorization: Once your return request is approved, we will provide you with return instructions.
3.3 Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Processing Returns
4.1 Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
4.2 Refunds: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
5. Refunds
5.1 Full Refunds: You will receive a full refund for products that are incorrect due to our error.
6. Exchanges
6.1 Defective or Damaged Items: We only replace items if they are defective or damaged additionally the packets must be unopened. If you need to exchange it for the same item, contact us at atacetraders@gmail.com.
7. Return Shipping Costs
7.1 Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item.
7.2 Non-Refundable Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Information
For questions related to refunds and returns, please contact us at:
Ace Traders
Mahim (W), Mumbai 400016
Maharashtra, India
Email: atacetraders@gmail.com
We aim to respond to all inquiries within 24-48 hours.
9. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and purchase of products will constitute your acceptance of any changes to this policy.
By purchasing from Jumuah Dates, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy. Thank you for shopping with us!